to find out more. Please take a tour around our Contact Anywhere is a web-based Customer Relationship Management (CRM) system. It provides a single source of data on all your contacts, activities, diary and sales pipeline. It's all available to authorised users anytime, anywhere on the planet. All you need is a device with a web browser. With all this from just £290 per user per year, can you afford not to look more closely?
Many small and mid sized companies or organisations see the cost of deploying and maintaining a CRM application prohibitive. Contact Anywhere removes those barriers allowing your data to be stored securely and accessed remotely thus removing the need for costly hardware installations and the infrastructure and support that goes with it.
Main Benefits
- Low cost of ownership
- Fast Deployment
- Available Anywhere
- Always available
- Secure Access
- Consistent Applications
- Centralised Data
- Integration with your website
- Consolidated Reporting
- Say goodbye to admin hassle
What can we do for you?
Information. You need it, and you need it now. Successful modern businesses are run by people with easy access to good quality information – not reliant on memory or gut feeling; but consistent, reliable data. Everybody knows that communication is the key to successful business systems, and of course, knowledge is power!
Contact Anywhere provides a Contact module and a Sales module, both painstakingly designed to adapt to your processes instead of forcing your business and people to change. Some of the features: you can share diaries and data with colleagues, set reminders, record events and activities with customers, record sales opportunities and track sales pipeline. The keyword is flexibility - you can use just the parts you need. It's especially useful for organisations which have people in more than one location, sales-oriented companies, or franchises where data is federated for some users.
As a hosted, web-based tool Contact Anywhere gives you the information you need – not only when you need it but where you need it. Contact Anywhere is available wherever there is an Internet connection.
You can forget about:
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With Contact Anywhere costs are completely predictable. There are no unforeseen costs or administration. Professional hosting means that uptime is guaranteed as better than 99%. Disaster recovery and backups are included. How long would it take you to recover from a server failure? And be honest - are you happy with your current backup procedures? When did you last check your backup was working properly? |
How can we help your business?
Two standard modules are available – the general contact application and the fully integrated sales module.
The Contact Module becomes the main tool in your dealings with customers. It is the hub of your activities. You record interactions not just with customers, but with other contacts such as suppliers and business partners. The interactions might be phone calls, letters, mailings, meetings, etc. You use the flexible features to let the system drive your business to the extent you choose. Your activities can optionally be made available to others to help you share tasks, schedule appointments, record customer interactions, chargeable time, and generally organise whatever it is that makes your business run smoothly and profitably.
The Sales Module has been carefully designed to help salespeople sell without being a hindrance It helps you manage accounts and track sales opportunities from prospecting through to closure. Having used the mailing/emailing tools and prioritised sales leads, you capture sales opportunities and progress them via a sales strategy customised to your particular needs and processes. Optional, auto-generated tasks mean you never forget to call a prospect. Complete customer history is available at the click of a button. Sales managers have up-to-the-second reports – the moment a customer call is entered on the system, perhaps by a salesperson on the road, it is available for reporting. Other management tools cover pipeline, forecasting, status, bottlenecks, targets/actuals, weighted values, margin, won/lost and all the information you need for sales success.
We never forget that software has to be inherently compelling, and of benefit to every user otherwise it simply doesn't get used. You will find Contact Anywhere is particularly effective at letting you get to the data you want. Our 360° concept lets you skip easily between lists/detail for customers, contacts, products, opportunities, tasks, and their histories.
Web based applications
Running software and data centrally is the oldest idea in computing. It is the most reliable way to achieve consistency of use and presentation. As internet connections become faster, the benefits of centralised computing become clear compared with the disparate applications and data running within fragile PC networks.
Our permanent Internet connections are much more than a quick way to view web pages. Now, what used to be in-house networks can cover the planet – a breathtaking concept. It means our organisations are no longer fragmented islands of data which are inherently out of step with each other and provide a confusing view of base business data. We can share and collaborate like never before.
The Web has already revolutionised many business processes with permanent, irreversible efficiencies for larger companies. However the benefits have not yet reached many small and medium-sized businesses, predominantly due to cost concerns. Contact Anywhere can now realise the cost-efficient internet technologies as a foundation of success for all tomorrows companies.
With emerging wireless networks and high-speed phone connections, the 24/7/everywhere internet will soon be with us. You will always have access to your data, almost wherever you are. There is no doubt that successful companies of tomorrow will be using this technology. With Contact Anywhere, you can be using it today.
Why is Hosted CRM a good idea?
Contact Anywhere is run from a secure, professionally hosted server with guaranteed better than 99% availability. All you need is an internet connection and web browser software. It’s very easy for us to set up your own database so you can be up and running almost immediately.
There are no hidden costs, no new servers or software to buy and administer, no problems with synchronising data between desktops and no costly people to run it all for you!
Security is paramount. Each customer account has its own separate database. Individual users are assigned their own privileges. Activities are recorded for audit purposes. Backups are made daily. Your data, the lifeblood of your business, simply couldn't be more secure.
Low cost of ownership No major up-front costs, just an affordable annual rental so you can budget accurately
Fast deployment Your entire organisation can be up and running almost immediately
Available Anywhere It’s on the web
Always available Top quality hosting providing 24/7 availability with over 99% uptime
Consistent applications Everyone in you organisation uses the same robust, intuitive software
Centralised data Everyone in your organisation uses the same data for maximum productivity and transparency
Consolidated reporting Reports are always bang up to date with the latest data
No admin hassle All you need is an internet connection. No new servers, no concern over backups, costly administrators or planning for application changes
Frequently Asked Questions
What about price increases?
Price increases are limited in our contract. Once we have you as a customer, we want you to be happy with us and recommend us to others. Existing customers can add Contact Anywhere to their existing contract.
What kind of commitment do you need?
Customers sign a renewable annual contract which is invoiced at the beginning of the term.
How many users must I have?
There is no minimum or maximum number of users. Contact Anywhere is as suitable for one-person companies as for hundreds of geographically-dispersed users. You can start with one user. Later you can vary user numbers as appropriate to your needs. Of course the more users you have, the lower the cost-per user.
Can I try it before committing myself?
Yes, let us know if you’d like a trial. We’ll be happy to help you get started without obligation.
Can you import my existing data?
We appreciate you'll want to make use of your existing data. We have wide experience of migrating data from existing sources into Contact Anywhere.
What if your software doesn't meet all my needs?
Talk to us. We actively search for feedback to ensure we are enhancing functionality in line with customer needs. We can enhance the standard system where appropriate. For more specific requirements we frequently incorporate custom functionality, which need not be expensive. We can also provide variants targeted to specialist vertical/niche markets to support value added resellers.
Can I make data available to customers or business partners?
Yes absolutely! This provides you with an excellent differentiator and is a great benefit of running an application on the web. You can set up specific access for your customers, strictly restricted to their own data. Collaboration, empowerment and much closer business relationships result through sharing real-time consistent information.
What kind of internet connection do I need?
We have designed Contact Anywhere to minimise use of network resources. We recommend an ADSL connection. Dial-up works fine but is not recommended for full-time use.
Can we run Contact Anywhere in-house?
The software is available for in-house deployment on your own servers. This is typically of interest to larger customers.
Can I really trust my data to you?
Yes, most definitely. Contact Anywhere runs on the most professional hosting service and we provide contractual guarantees that your data remains your property and as a total package is used under your control.
What tools do you use?
We use Microsoft’s ASP.NET architecture & Apache Linux with PHP. Data is stored in Microsoft SQL Server & Apache Linux MySQL servers on robust application and database servers with RAID arrays and failover capability.
Anything else you can tell me?
We believe in long-term relationships with our customers. Our business philosophy revolves around the concept that we make ourselves look good in the eyes of our customers by making you look good in the eyes of your customers.
We understand the significance of the decision you make when choosing a supplier to handle the most important tangible asset of your company – the information on which it is run.
Contact Relationship Management underpins the success of any venture. However we are very aware that different market segments have different needs. To this end Contact Anywhere has been designed to adapt to differing methods of operation. It can thus become an integral part of a larger offering typically based on your specialist experience of your target customers.
You might provide services to a market niche and want to add value. You might have a specialist software application which needs a customer management module. You might want to create a new solution for a particular market based on an off-the-shelf, proven package.
Contact Anywhere can be integrated with your existing software or services, or even form the basis of your value added proposition in your chosen market or niche.
With an entry level of just £290 per user per year, can you afford not to look at this more closely.
For further information or a FREE no obligation demonstration contact us by using the following form 
www.sur.co.uk/enquiry.html
or
calling us on 0800 074 8575 / 01483 299295
