Terms & Conditions

Terms & Conditions

Please select a service below to view the relevant terms and conditions:

If you are a client and in the unlikely event that you are not satisfied with how your complaint has been handled, then you may be entitled to use an Alternative Dispute Resolution (ADR) provider via the Online Dispute Resolution (ODR) platform.

Louisa Patten (complaints@sur.co.uk) is the contact at our organisation who is responsible for handling any complaints.

This service can be found at http://ec.europa.eu/odr