11 May Dealer Sales Portal Integration saves over 300 hours
With Sure Communication (SurCo) entering its twentieth year in existence, we are excitied to announce that Morgan Motor Company has committed to a long term relationship with SurCo to continue to provide the web based Global Dealer Sales Portal beyond 2020, as it becomes integrated with a new Enterprise Resounce Planning System (ERP).
Back in September 2014, Morgan Motor Company announced they were to introduce a new ERP System from IFS Applications™ and this would integrate with the web based Morgan Dealer Sales Portal supplied, supported and maintained by SurCo since 2013.
The benefits of the decisions made back then mean this specialist integration is now materialising as the first stage of the implementation, being the Aero Racing (Morgan Parts & Warranty Division) is now live.
Considerable cost savings are now being made by reducing the administration time to process parts orders from the Dealer Network via the Morgan Global Dealer Sales Portal into the ERP system from IFS and vice versa. The two systems are constantly communicating with data being updated both from the Factory and the Dealer Network.
As well as time/cost saving benefits for the Factory and its dealers, better customer service will be acheived with improved communication with the Worldwide Dealer Network. For example dealers can check the progress of parts orders and a live parts checker is now available allowing dealers to check parts availability in real time. Something that involved a number of mails or phone calls in the past.
Both SurCo and IFS have worked very closely with Morgan to integrate the data from the Dealer Sales Portal ensuring duplication work is eliminated and this is now saving over 300 hours per year by removing re-keying of Parts Orders and Warranty Claims.
Full integration including vehicle ordering, is due before the end of the year which will then include all the car data, giving increased visibility across the organisation and its Worldwide Dealer Network.
For further information relating to the above please make contact